
NEUE WINTERKOLLEKTION
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Orders are processed within 2–4 business days and delivered in 7–12 business days after dispatch. You'll receive a tracking number by email as soon as your order ships.
Yes. We offer free shipping worldwide on every order, with customs and import duties already covered. There are no extra charges on delivery.
Every product includes its own size guide with exact measurements. Compare them with your own measurements to get the right fit.
You have 14 days from delivery to request a return. Items must be unworn, with tags attached and in their original packaging. Email support@vaelnoir.com with your order number and we'll send you all the information to process it.
If your item arrives damaged, defective or incorrect, VAELNOIR covers the return shipping. If you changed your mind or the size doesn't fit, the return shipping cost is paid by the customer.
Contact us as soon as you receive it, with photos of the item and the packaging, and we'll make it right with a replacement or a full refund.
Once your return is received and inspected, your refund is issued to your original payment method within 10 business days.
Email us at support@vaelnoir.com and we'll get back to you as soon as possible.